Cancellation policy

How subscriptions work

You choose how often your coffee or tea arrives. On a pay-as-you-go plan you're charged for each delivery shortly before it's sent. On a prepaid plan you pay upfront for a set number of deliveries.

Renewals

Prepaid plans "with renewal" renew automatically at the end of the term unless you cancel before the next charge. Gift subscriptions never renew.

Skip, change date or cancel anytime

Log in to your account (or use the link in any order email) to skip a delivery, change your delivery date, change your coffee, change how often it arrives, or cancel. There are no cancellation fees. Changes made before your next charge date apply to that order.

Cancelling a prepaid subscription

Cancelling only stops future renewals. It does not trigger a refund of anything that has already been paid for, including prepaid deliveries not yet sent, which will continue to arrive as planned.

For anything else, email [email protected].

Refunds and replacements

See our Refund policy for our Taste Guarantee, damaged or lost parcels, and refunds.

Last updated: 24 September 2026