Refund policy

Our Taste Guarantee

If you receive a coffee or tea you don't enjoy, tell us and we'll send you a different one free of charge.

Damaged, faulty or wrong items

If your order arrives damaged, faulty or isn't what you ordered, email [email protected] within 14 days, ideally with a photo, and we'll send a replacement straight away or give you a refund.

Lost parcels

We send every order by Royal Mail Tracked 48. If your parcel hasn't arrived within 5 working days of posting, contact us and we'll track it and replace it if it's lost.

Coffee and tea

Because coffee and tea are food, we can't accept returns of opened or used items, but the Taste Guarantee has you covered.

Subscriptions

You can skip a delivery, change your delivery date or cancel at any time from your account. Cancelling only stops future renewals. It does not trigger a refund of anything that has already been paid for, including prepaid deliveries not yet sent. See our Subscription policy for details.

Refunds

Approved refunds go back to your original payment method within 10 working days. Your bank may take a few more days to show it.

Gift cards

Gift cards can't be refunded or exchanged for cash.

For anything else, email [email protected].

Last updated: 24 September 2026