FAQ

Our staff will be back to normal packing and sending coffee on 2nd January after a well-earned break. Any outstanding December subscription deliveries will be sent as soon as humanly possible along with gifts reuested for early January delivery. Emails will be answered during the holiday as soon as we can. New orders over this period will be sent in order from 2nd January (gift certiicates are included in the receipt email).

Every Blue Coffee Box has three bags of speciality coffee from some of the UK's leading roasters. Every bag contains 155g of amazingly fresh coffee.

It's up to you. Whole bean is best as you can grind it on demand for the freshest taste. Or we can grind it to your preference. We grind just before it goes in the post. Cafetieres and plungers need a coarse grind. Pour over and filter drippers need a medium/fine grind. Espressos and stovetops work best with a fine grind.

You have four price levels for a Blue Coffee Box subscription. Month by month costs £16.99 per box. If you prepay for three months, it works out at £15.99 per box. Then £14.99 for 6 months prepay. A Blue Coffee Bag starts at just £7.99, with £7.49 for 3-months or £6.99 for 6-months. Delivery is free in the UK, £1.99 to Europe and £3.49 to the rest of the world.

Unfortunately not. Many of our coffees are rare and in limited supply so we buy enough to cover our member's needs. However, it's very easy to cancel subscriptions (a big "cancel" button) or you can buy a single gift as they do not renew.

Our coffee curators are specialist coffee graders from the best roasters in the UK. Your coffee preferences are matched to the most appropriate coffees for you. This is how we guarantee you'll love every bag. Speciality Coffee is a term for coffees that score over 80+ on the SCAA quality chart. Our coffees will score over 84++

Every bag has a Taste Guarantee. If you don't like your coffee just get in touch and we will find another coffee for you to try.

Don't worry, you did receive the correct roast that you selected. It may appear different to the other coffees in the same box but this is because varying drying processes, roasting, and varietals will create different looking beans. The taste will still be amazing.

The farmers often employ organic methods but the organic certification is not always possible or feasible where they are based. But small holding farms don't tend to use mass agricultural methods or chemicals. Our roasters use Direct Trade as the farmers get paid much more than Fairtrade prices. This enables them to reinvest in sustainable farming and to support their families.

Gosh, no. When you buy coffee from Blue Coffee Box you will only receive pure, 100% arabica coffee with no flavours or additives. When we say it has "Notes of", say, strawberries, caramel or milk chocolate, this is a hint within the natural coffee bean. Much like a wine can have tastes of berries or tarmac (I saw that once, lol).

For subscriptions, you make your purchase in the checkout as normal and it will automatically rebill your card the next month and send you your next box (or after 3 or 6 months, depending on your plan). Naturally, you can cancel at any time before your next box is dispatched. Note that Gift Subscriptions do not automatically renew.

Gift subscriptions cost the same amount as our regular subscription box and we will deliver it to any address you ask along with your message. It's the perfect gift for birthdays, Christmas, Valentine's, Father's Day, and any special occasion.

We use the Royal Mail as they make UK deliveries 6 days a week and cover every inch of the UK. Your Blue Coffee Box is sleek and should fit through a standard letterbox when you are out. International deliveries take 5-7 days.

Yup, we sure do. The Royal Mail service takes 5-7 days. It costs £1.99 to Europe and £3.49 to the rest of the world.

If you think it may be lost in the post, get in touch and we will find it. Things sometimes get lost but don't worry because, whatever happens, we will make sure you are drinking perfect coffee as soon as possible.

In order to deliver fresh coffee that has just been roasted we ship our fresh coffee out the door as soon as your order arrives. Sometimes, we get recommended in an online publication and may run short but we will be restocked the next day so that would only delay it another day or two. The Royal Mail take 2 or 3 days to deliver in the UK and 5-7 days internationally.

There are many ways such as our contact form , our email info@bluecoffeebox.com. , by phone on 0333 433 0633 or by social media where you'll find us on @BlueCoffeeBox. We're always up for a chat so feel free to get in touch.