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FAQ

FREQUENTLY ASKED QUESTIONS

How much coffee is in my Blue Coffee Bag?

Every Blue Coffee Bag contains one bag with 227g of amazing coffee.

How much coffee is in my Blue Coffee Box?

Is your coffee ground or whole beans?

It's up to you. Whole bean is best as you can grind it on demand for the freshest taste. Or we can grind it to your preference. We grind just before it goes in the post. Cafetieres and plungers need a coarse grind. Pour over and filter drippers need a medium/fine grind. Espressos and stovetops work best with a fine grind.

How much does a subscription cost?

You have four price levels for a Blue Coffee Box subscription. Month by month costs £16.99 per box. If you prepay for three months, it works out at £15.99 per box. Then £14.99 for 6 months prepay. A Blue Coffee Bag starts at just £7.99, with £7.49 for 3-months or £6.99 for 6-months. Delivery is free in the UK, £1.99 to Europe and £3.49 to the rest of the world.

Can I just buy a single bag of coffee?

What is a Coffee Curator?

Our coffee curators are specialist coffee graders from the best roasters in the UK. Your coffee preferences are matched to the most appropriate coffees for you. This is how we guarantee you'll love every bag. Speciality Coffee is a term for coffees that score over 80+ on the SCAA quality chart. Our coffees will score over 84++

What if I don't like the coffee?

Every bag has a Taste Guarantee. If you don't like your coffee just get in touch and we will find another coffee for you to try.

Why did I receive a different roast than I requested?

Don't worry, you did receive the correct roast that you selected. It may appear different to the other coffees in the same box but this is because varying drying processes, roasting, and varietals will create different looking beans. The taste will still be amazing.

Is your coffee organic or Fairtrade?

The farmers often employ organic methods but the organic certification is not always possible or feasible where they are based. But small holding farms don't tend to use mass agricultural methods or chemicals. Our roasters use Direct Trade as the farmers get paid much more than Fairtrade prices. This enables them to reinvest in sustainable farming and to support their families.

Are there any flavours or other additives in your coffee?

Gosh, no. When you buy coffee from Blue Coffee Box you will only receive pure, 100% arabica coffee with no flavours or additives. When we say it has "Notes of", say, strawberries, caramel or milk chocolate, this is a hint within the natural coffee bean. Much like a wine can have tastes of berries or tarmac (I saw that once, lol).

How does subscription billing work?

For subscriptions, you make your purchase in the checkout as normal and it will automatically rebill your card the next month and send you your next box (or after 3 or 6 months, depending on your plan). Naturally, you can cancel at any time before your next box is dispatched. Note that Gift Subscriptions do not automatically renew.

Can I buy a gift subscription for someone?

Gift subscriptions cost the same amount as our regular subscription box and we will deliver it to any address you ask along with your message. It's the perfect gift for birthdays, Christmas, Valentine's, Father's Day, and any special occasion.

What delivery carrier do you use?

We use the Royal Mail as they make UK deliveries 6 days a week and cover every inch of the UK. Your Blue Coffee Box is sleek and should fit through a standard letterbox when you are out. International deliveries take 5-7 days.

Do you deliver internationally?

Yup, we sure do. The Royal Mail service takes 5-7 days. It costs £1.99 to Europe and £3.49 to the rest of the world.

Lost packages

If you think it may be lost in the post, get in touch and we will find it. Things sometimes get lost but don't worry because, whatever happens, we will make sure you are drinking perfect coffee as soon as possible.

When will I get my coffee?

How should I store my coffee?

Can I delay shipment of my order?

The easiest way to delay a single shipment would be to contact us or reply to any of the emails that we have you and our team will sort out all the details for you.

What brew methods do you recommend?

We would encourage you to try as many methods as you can, but during your coffee journey we would recommend you buy a quality burr grinder so that you can enjoy the freshest coffee for any brewing method.

Can you send me beans to review for my magazine / blog / podcast / newsletter?

Feel free to contact us and we will see if we can sort something out together :)

What shipping methods are available for coffee?

We send all our domestic coffee deliveries out with Royal Mail 48hr so it should a couple of days after it has been sent.

Can I get an invoice for my order?

Your email receipt should be enough as even though we are VAT registered there is no VAT added to coffee but if you still need one please email us and we will manually generate one for you.

What sort of emails do you send?

We will only send you emails to confirm your order and renewals, when we've sent your coffee as well as the occasional news and offers.

Can I Unsubscribe from your emails?

Any of our marketing emails will have a one-click unsubscribe button at the bottom that will automatically unsubscribe you. But you cannot unsubscribe from transaction emails that confirm orders or renewals.

What forms of payment do you accept?

We accept all major credit and debit cards.

Is shipping included?

Shipping is free to anywhere in the UK. For international it costs £1.99 to Europe and £3.49 to the rest of the world for each delivery.

Can I pause my subscription?

Yes, if you login to your account and select edit subscription there is the option to pause your subscription.

How do I resume my subscription after pausing?

To resume your subscription just login to your account, go to edit subscription and there should be a button to un-pause your subscription.

Do you have Decaf?

We do offer a hidden decaf subscription for those who request it from us, just send us an email or contact us

Can I get more of the last subscription coffee you sent me?

Unfortunately not, we are taking you on a journey of coffee's from different roasters and countries so our coffee's change every month and although it is possible a particular coffee will be back next year we cannot guarantee it.

When will I be billed for my subscription?

On the renewal date of your subscription you will be billed and sent an email with details of your renewal.

What are the subscription options?

In our subscription you can choose if you want one bag of coffee or three, whether we grind the coffee and if so for what brewing method. What roast level you want, or we can choose for you if you are unsure. The frequency of deliveries and finally the option to prepay for multiple deliveries for cheaper prices per delivery.

What beans will you be sending? Are they different every time?

Every month we will choose three new coffee roasters to work with and our coffee curators will send you whichever beans they think best match the options you chose on your subscription. Every shipment will contain different beans but it is possible that different roasters will have the same beans although they will have different roasting styles so the beans will still taste different in your cup of coffee.

Do you offer gift cards online?

Unfortunately, we do not offer gift cards at this time.

Do you offer gift messages?

Yes we do in the checkout page, you can write a message to the gift recipient as well as telling us when you would like them to receive it if you don't want it as soon as possible

Am I able to pause a gift subscription?

Unfortunately, you cannot pause a gift subscription but if you or the gift recipient contact us we can change the dates of any of your shipments for you.

Can I change the day of the week my subscription ships?

Yes, just contact us or reply to any of our emails and our team can sort that out for you

Can I change how often I receive coffee?

Yes, if you login to your account and go to edit subscription there is the option to change the frequency of your coffee deliveries

Can I change the type of coffee I receive on my subscription?

Yes, just login to your account and go to edit subscription where you should find the option to change any of the details of your subscription.

I still have questions. How do I contact the Blue Coffee Box Team?

There are many ways such as our contact form , our email info@bluecoffeebox.com. , by phone on 0333 433 0633 or by social media where you'll find us on @BlueCoffeeBox. We're always up for a chat so feel free to get in touch.

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