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FAQ

FREQUENTLY ASKED QUESTIONS

How much coffee is in my Blue Coffee Box?

Is your coffee ground or whole beans?

It's up to you. Whole bean is best as you can grind it on demand for the freshest taste. Or we can grind it to your preference. We grind just before it goes in the post. Cafetieres and plungers need a coarse grind. Pour over and filter drippers need a medium/fine grind. Espressos and stovetops work best with a fine grind.

How much does a subscription cost?

You have four price levels for a Blue Coffee Box subscription. Month by month costs £16.99 per box. If you prepay for three months, it works out at £15.99 per box. Then £14.99 for 6 months prepay. A Blue Coffee Bag starts at just £7.99, with £7.49 for 3-months or £6.99 for 6-months. Delivery is always free.

Can I just buy a single bag of coffee?

What is a Coffee Curator?

Our coffee curators are specialist coffee graders from the best roasters in the UK. Your coffee preferences are matched to the most appropriate coffees for you. This is how we guarantee you'll love every bag. Speciality Coffee is a term for coffees that score over 80+ on the SCAA quality chart. Our coffees will score over 84++

What if I don't like the coffee?

Every bag has a Taste Guarantee. If you don't like your coffee just get in touch and we will find another coffee for you to try.

Why did I receive a different roast than I requested?

Don't worry, you did receive the correct roast that you selected. It may appear different to the other coffees in the same box but this is because varying drying processes, roasting, and varietals will create different looking beans. The taste will still be amazing.

Is your coffee organic or Fairtrade?

The farmers often employ organic methods but the organic certification is not always possible or feasible where they are based. But small holding farms don't tend to use mass agricultural methods or chemicals. Our roasters use Direct Trade as the farmers get paid much more than Fairtrade prices. This enables them to reinvest in sustainable farming and to support their families.

Are there any flavours or other additives in your coffee?

Gosh, no. When you buy coffee from Blue Coffee Box you will only receive pure, 100% arabica coffee with no flavours or additives. When we say it has "Notes of", say, strawberries, caramel or milk chocolate, this is a hint within the natural coffee bean. Much like a wine can have tastes of berries or tarmac (I saw that once, lol).

How does subscription billing work?

For subscriptions, you make your purchase in the checkout as normal and it will automatically rebill your card the next month and send you your next box (or after 3 or 6 months, depending on your plan). Naturally, you can cancel at any time before your next box is dispatched. Note that Gift Subscriptions do not automatically renew.

Can I buy a gift subscription for someone?

Gift subscriptions cost the same amount as our regular subscription box and we will deliver it to any address you ask along with your message. It's the perfect gift for birthdays, Christmas, Valentine's, Father's Day, and any special occasion.

What delivery carrier do you use?

We use the Royal Mail as they make deliveries 6 days a week and cover every inch of the UK. Your Blue Coffee Box is sleek and should fit through a standard letterbox when you are out.

Do you deliver internationally?

Sadly, no. Our fresh coffee arrives within 7 days of roasting and we can only offer that freshness in the UK.

Lost packages

If you think it may be lost in the post, get in touch and we will find it. Things sometimes get lost but don't worry because, whatever happens, we will make sure you are drinking perfect coffee as soon as possible.

When will I get my coffee?

In order to deliver fresh coffee that has just been roasted we ship our fresh coffee out the door as soon as your order arrives. Sometimes, we get recommended in an online publication and may run short but we will be restocked the next day so that would only delay it another day or two. The Royal Mail take 2 or 3 days to deliver.

I still have questions. How do I contact the Blue Coffee Box Team?

There are many ways such as our contact form , our email info@bluecoffeebox.com. , by phone on 0333 433 0633 or by social media where you'll find us on @BlueCoffeeBox. We're always up for a chat so feel free to get in touch.

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