FAQ

We have been able to operate safely throughout the pandemic as we have the space and systems to stay safely apart. Our guest roasters have excess coffee and no cafes to supply so we are able to get adequate supplies.

The Royal Mail are having big issues and deliveries are slow to very slow as parcels can visit many depots on the journey and each can be affected differently and on a daily basis. They are also delivering more than at Christmas and with less staff. The normal post has no tracking.

International deliveries are hugely affected and we do not have tracking. Some countries are impounding deliveries to allow infection to clear. Some are only accepting by boat, which is slower. We cannot guarantee any delivery times, or even guess at them. It's beyond our control and is incredibly frustrating - sorry.

Every Blue Coffee Bag contains one bag with 227g of amazing coffee. The two bags in a Blue Coffee Box each contain 227g.

Every Blue Coffee Box has two bags of speciality coffee from some of the UK's leading roasters. Each bag contains 227g of amazingly fresh coffee.

It's up to you. Whole bean is best as you can grind it on demand for the freshest taste. Or we can grind it to your preference. We grind just before it goes in the post. Cafetieres and plungers need a coarse grind. Pour over and filter drippers need a medium/fine grind. Espressos and stovetops work best with a fine grind.

You have four price levels for a Blue Coffee Box subscription. Month by month costs £16.99 per box. If you prepay for three months, it works out at £15.99 per box. Then £14.99 for 6 months prepay. A Blue Coffee Bag starts at just £7.99, with £7.69 for 3-months or £7.39 for 6-months. Delivery is free in the UK, only £1.99 to Europe, £3.99 for the rest of the world and £6.99 to the USA.

It's very easy to cancel subscriptions (a one-click "cancel" button on your account page) or you can buy a single gift as they do not renew.

Our coffee curators are specialist coffee graders from the best roasters in the UK. Your coffee preferences are matched to the most appropriate coffees for you. This is how we guarantee you'll love every bag. Speciality Coffee is a term for coffees that score over 80+ on the SCAA quality chart. Our coffees will score over 84++

Every bag has a Taste Guarantee. If you don't like your coffee just get in touch and we will find another coffee for you to try.

Don't worry, you did receive the correct roast that you selected. It may appear different to the other coffees in the same box but this is because varying drying processes, roasting, and varietals will create different looking beans. The taste will still be amazing.

The farmers often employ organic methods but the organic certification is not always possible or feasible where they are based. But small holding farms don't tend to use mass agricultural methods or chemicals. Our roasters use Direct Trade as the farmers get paid much more than Fairtrade prices. This enables them to reinvest in sustainable farming and to support their families.

Gosh, no. When you buy coffee from Blue Coffee Box you will only receive pure, 100% arabica coffee with no flavours or additives. When we say it has "Notes of", say, strawberries, caramel or milk chocolate, this is a hint within the natural coffee bean. Much like a wine can have tastes of berries or tarmac (I saw that once, lol).

For subscriptions, you make your purchase in the checkout as normal and it will automatically rebill your card the next month and send you your next box (or after 3 or 6 months, depending on your plan). Naturally, you can cancel at any time before your next box is dispatched. Note that Gift Subscriptions do not automatically renew.

Gift subscriptions cost the same amount as our regular subscription box and we will deliver it to any address you ask along with your message. It's the perfect gift for birthdays, Christmas, Valentine's, Father's Day, and any special occasion.

We use the Royal Mail as they make UK deliveries 6 days a week and cover every inch of the UK. Your Blue Coffee Box is sleek and should fit through a standard letterbox when you are out. International deliveries take 5-10 working days but can be longer as local postal services differ. Our post does not have tracking.

Yup, we sure do and delivery is only £1.99 to europe, £3.99 for the rest of the world and £6.99 for the USA. Our Royal Mail service takes take 5-10 working days but can be longer as local postal services differ. Our post does not have tracking.

According to the Royal Mail, in 2019, the Universal Postal Union agreed to allow the US to set dues/prices themselves from 1 July 2020. It will see a significant increase of over 100% in the the rates paid for last mile delivery in the US.

In addition, the Royal Mail have seen 95% less air passenger flights as a result of Covid-19 and are using air freight. This is considerably more expensive and has led to a five-fold increase in their conveyance costs to the US following the pandemic.

A Blue Coffee Box now costs us £8.06 to send to the USA. We are only charging £3.99 of this.

If you think it may be lost in the post, get in touch and we will find it. Things sometimes get lost but don't worry because, whatever happens, we will make sure you are drinking perfect coffee as soon as possible. Please wait at least 7 days after we've told you that it has been posted as the post can be a little varied.

In order to deliver fresh coffee that has just been roasted we ship your fresh coffee out the door as soon as your order arrives. Sometimes, we get recommended in an online publication and may run short but we will be restocked the next day so that would only delay it another day or two. The Royal Mail usually takes 2 or 3 working days to deliver in the UK and 5-10 days internationally.

The best ways to store coffee would either be to freeze it or kept it in air tight container. Do not freeze or put in the fridge once opened Click here to read our article discussing both methods and their respective benefits.

The easiest way to delay a single shipment would be to contact us or reply to any of the emails that we have you and our team will sort out all the details for you.

We would encourage you to try as many methods as you can, but during your coffee journey we would recommend you buy a quality burr grinder so that you can enjoy the freshest coffee for any brewing method.

Feel free to contact us and we will see if we can sort something out together :)

We send all our domestic coffee deliveries out with Royal Mail 48hr so it should arrive two or three days after it has been sent.

Your email receipt has all the information your accounts will require. We are VAT registered but there is no VAT added to coffee.

We will only send you emails to confirm your order and renewals, when we've sent your coffee as well as the occasional news and offers.

Any of our marketing emails will have a one-click unsubscribe button at the bottom that will automatically unsubscribe you. But you cannot unsubscribe from transaction emails that confirm orders or renewals.

We accept all major credit and debit cards.

Shipping is free to anywhere in the UK, only £1.99 to Europe, £3.99 for the rest of the world and £6.99 to the USA.

Yes, if you login to your account and select edit subscription there is the option to pause your subscription.

To resume your subscription just login to your account, go to edit subscription and there should be a button to un-pause your subscription.

We do offer a hidden decaf subscription for those who request it from us, just send us an email or contact us

Unfortunately not, we are taking you on a journey of coffee's from different roasters and countries so our coffee's change every month and although it is possible a particular coffee will be back next year we cannot guarantee it.

On the renewal date of your subscription you will be billed and sent an email with details of your renewal.

In our subscription you can choose if you want one bag of coffee or two, whether we grind the coffee and if so for what brewing method. What roast level you want, or we can choose for you if you are unsure. The frequency of deliveries and finally the option to prepay for multiple deliveries for cheaper prices per delivery.

Every month we will choose new coffee roasters to work with and our coffee curators will send you whichever beans they think best match the options you chose on your subscription. Every shipment will contain different beans but it is possible that different roasters will have the same beans although they will have different roasting styles so the beans will still taste different in your cup of coffee.

Unfortunately, we do not offer gift cards at this time. Our gift subscriptions has a "gift card" inside that will include your gift message

Yes we do in the checkout page, you can write a message to the gift recipient as well as telling us when you would like them to receive it if you don't want it as soon as possible

Unfortunately, you cannot pause a gift subscription but if you or the gift recipient contact us we can change the dates of any of your shipments for you.

Yes, just contact us or reply to any of our emails and our team can sort that out for you

Yes, if you login to your account and go to edit subscription there is the option to change the frequency of your coffee deliveries

Yes, just login to your account and go to edit subscription where you should find the option to change any of the details of your subscription.

There are many ways such as our contact form , our email help@bluecoffeebox.com. , by phone on 0333 433 0633 or by social media where you'll find us on @BlueCoffeeBox. We're always up for a chat so feel free to get in touch.